Certifications

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Each of our technicians recently took ASE certification tests. I recertified in 2 areas and I am a Master Technician. Greg passed his test and added brake certification. Adam passed 2 tests adding brakes and steering/suspension. Just another way that we continue to offer the best  auto repair service in Akron and Canton!

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Family Values

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At Innovative Autocare we are very family oriented. Jeff’s daughter TIerney is the service advisor at the Portage Lakes location. She has been working there full time since the spring of 2011. She had previously helped out anytime she was not in school. Adam is a longtime family friend who has worked at our Portage Lakes location for 5 years. Adam started out changing oil and tires. He has grown into a strong diagnostic and repair technician. Greg began working with us in 2007 and now runs the Canton location. It would be near impossible to keep the Canton store running without him.

 

If you are looking for a down home, personal feel come see us at Innovative Autocare. The best auto repair company in Akron and now Canton.

 

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What’s in a Price

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Some auto repair companies claim to be cheaper than us. Is that really true? We pride ourselves on quoting an exact price; that includes taking account of EPA disposal and shop supplies (these fees can be 7% of the bill, and by Ohio law the bill can increase by 10% over a written estimate. That’s a 17% increase between these 2 items!).

There have been more than a few times that we have lowered our profit margin or bought a part, at no cost for a customer, to stay true to our price quote (I don’t say estimate because it’s not how we do pricing). We may have to do this because we get incorrect information on parts or labor or maybe we find additional damage or corrosion when we remove a failed part. Yet we try to stand by …… ( more )

Female Customers

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The auto repair business used to be a “boy’s club”, and it seemed that men made most of the decisions about our vehicles. Yet these days women are becoming more involved with their cars, and making those decisions themselves.

One of our most important jobs here at Innovative is to educate our customers so that they can make the best decisions for their car. For our female customers it is doubly important, so that they have the knowledge to say no to old-school mechanics who would take advantage of them. When our customers have to travel or deal with other arenas in the auto world we want them to have the tools to get the best service.

Auto repair has always been predominately  composed of male employees, but one thing that makes Innovative Autocare unique is our female staff members. Our head service writer, Tierney, has …… ( more )

The Three Diagnostic Methods

Posted by & filed under Auto Repair, Uncategorized.

 

There is no omniscient diagnostic machine that you connect and instructs you on exactly what to repair. The closest thing to it is the technician. Using the scientific method they decide what type of testing is needed, review results and make logical conclusions based on research and test results.

1. Best guess method. The best guess method consists of hooking up a code reader, and reading the codes. Then the technician suggests a repair based on his previous experience. This type of service is usually free but has no guaranteed results. 2. Shotgun method. The shotgun method is similar to the best guess method. The shotgun method differs in that the technician usually recommends replacement of a numerous amount of parts related to the fault code. This type of service is usually free but has no guaranteed results. 3. …… ( more )

Grand Opening Celebration

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Saturday, June 8th, we’ll be having a celebration at our new Canton Innovative Autocare location! From 11 AM to 2 PM we’ll have free food and fun for the whole family, including exciting activities for the kids. We’re really looking forward to meeting everyone in Canton, and would love to see the faces of our loyal customers from Portage Lakes too. So we’re taking our mission, of providing the best auto repair in Akron while avoiding the negative stereotype of the “mechanic” by quoting exact prices, maintaining an extended warranty, offering quality parts and delivering personalized care, to Canton! Feel free to come by and meet our owner Jeff and fantastic tech Greg, who will show you what it’s like to have friendly, and trustworthy 360 degree care for you and your vehicles. We …… ( more )

A Good Sunday Drive

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     Ohio suffers a misconception of having nothing but straight roads. Certainly in the northern part of the state where modernization and development have straightened roads to reduce travel time and increase safety, this hold true.

    South of route 30, the Old Lincoln Highway, roads have not been rerouted. The roads in southeast Ohio were plotted long ago. These roads were built around streams and hillsides and remain with paths unaltered.  This means great curves and changes in elevation all within a days drive. There are lots of places to stop and stretch your legs.

    I suggest you do not take a map. Just load up the family and friends, roll the windows and top down. Wander around the countryside with no agenda other than stopping to enjoy the food and sights.  Be safe and enjoy!

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Innovative Autocare Second Location

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     Our second auto repair location is up and running. We have a new phone number there;330-479-9230. We are expecting a new tire balancer and mount machine this week. A new fluorescent sign should be completed soon. Things are coming along nicely. Greg is anxious to repair some cars and bring our excellent service to Canton. See him at 1330 Raff Road SW. Canton, 44710

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Are You Buying a Used Car?

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     If you are thinking of buying a used car here are a few suggestions. Look at where you are buying. Dealerships usually have the highest quality of used cars. Anything that is suspect or lower quality is sent to an auction where other dealers may buy and resell them. The lowest quality cars are usually found at the “Buy Here Pay Here” lots. Look at posted warranties. If a dealer trusts a used car they will offer a warranty, perform E-check and offer  a Carfax report.

      You can find good deals with private buyers but the risk is higher. Ohio law is buyer beware on private sales. Once the money and vehicle are exchanged there is little recourse. An E-check and a Carfax report are very helpful from private buyers too.

     At Innovative Autocare, we can also perform …… ( more )