What are your expectations when receiving a free diagnostic service? How much time should a technician spend on a free service? Will their results be accurate? What equipment should the technician use? What happens when the free diagnostic is incorrect? Should the technician be entry level with little training or a technician with years of training and experience?
Many “mechanics” perform free diagnostics because they do not have the training and experience to produce accurate results. They may not test drive, hook up additional equipment or even open a hood. When their conclusions are wrong they simply suggest you install another part and demand more money. This is common practice for most repair shops and perpetuates the bad mechanic stereotype through lost trust and overly expensive repairs.
We specialize in accurate information. We believe in providing the customer with accurate information so that they know what to expect, how long the repairs take and how much it will cost. See Greg, our lead technician or Jeff, our Master Technician for quality, guaranteed repairs.
At Innovative Autocare, our mission is to continue providing the best auto repair services in all of Akron, Portage Lakes, and Canton. When you visit our shop, our friendly staff of expert ASE-certified technicians will show you the ins and outs of your repair to make sure you are always informed about your vehicle. Experience the Innovative Autocare difference and schedule your appointment today!